--- title: "Parent FAQs: What do lactation pod users need to know about Mamava pods?" description: Mamava is here to support your breastfeeding and pumping journey. Whether you're looking for a private place to pump, need help accessing a pod, or want to connect with a lactation consultant, here's what you need to know about Mamava pods, the Mamava app, and virtual lactation consulting. --- [Skip to content](https://help.avapods.com/parent-faqs-everything-you-need-to-know-about-mamava-pods#main-content) English Show submenu for translations [Contact us](https://help.avapods.com/kb-tickets/new?hsLang=en) [![AvaPods\_vert\_clr\_TM](https://help.avapods.com/hs-fs/hubfs/AvaPods_vert_clr_TM.png?width=120&height=68&name=AvaPods_vert_clr_TM.png)](https://avapods.com) - [Ava Pods](https://avapods.com/) Open main navigation Close main navigation - [Ava Pods](https://avapods.com/) - English Show submenu for translations - [Contact us](https://help.avapods.com/kb-tickets/new) - [Contact us](https://avapods.com/contact-us/) [Contact us](https://avapods.com/contact-us/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.avapods.com/?hsLang=en) 2. [Product FAQs](https://help.avapods.com/product-faqs?hsLang=en) 3. [Pod User FAQs](https://help.avapods.com/product-faqs?hsLang=en#pod-user-faqs) # Parent FAQs: What do lactation pod users need to know about Mamava pods? ## We're here to support your breastfeeding and pumping journey. Whether you're looking for a private place to pump, need help accessing a pod, or want to connect with a lactation consultant, here's what you need to know about Mamava pods, the Mamava app, and virtual lactation consulting. ### **The Mamava App + Accessing the Pod** Mamava pods are always free to use. Depending on the pod, there are several ways to get inside—including the Mamava app, a keypad and access code, or a physical key. (Note: It is up to the facility that owns the pod to determine any access limitations (e.g. for employees only). #### **Access with the Mamava App** Mamava pods equipped with Smart Access technology can be unlocked with the Mamava app. Just make sure Bluetooth is turned on. #### **Other Ways to Access** **Keypad + access code:** Smart Access pods can also be unlocked using a four-digit access code. If you're having trouble accessing the pod with the app, check the app for a one-time code. **Physical key:** Mamava pods have physical keys as a backup access method. If you're unable to access the pod using the app or keypad, contact the facility where the pod is located—they may be able to open it for you and help resolve the issue. **Tech-free pods:** Tech-free Mamava pods do not require the app or a keypad. Knock before entering and secure the interior lock once inside. #### **Troubleshooting the App** Having trouble finding or unlocking a pod? Make sure Bluetooth, Wi-Fi or cellular data, and Location Services are enabled, and that Low Power Mode is off. Stay close to the pod and try restarting the app if needed. #### **Vacancy Alerts + Occupancy** Mamava pods are available on a first-come, first-served basis and cannot be reserved. The Mamava app shows whether a pod is available or occupied. You can also sign up for a vacancy alert in the app to be notified when an occupied pod becomes available. --- ### **Inside the Pod + Amenities** Mamava pods are designed specifically for breastfeeding and pumping, with features to help make your session comfortable and private. Depending on the pod model, there may be additional space for companions, a stroller, or luggage. #### **Changing Stations + Sinks** Mamava pods do not include changing stations or sinks. The interior is designed as a clean, food-grade space for breastfeeding and pumping, so **please do not change diapers or dispose of dirty diapers inside the pod.** #### **Trash Cans** Mamava pods follow a carry-in, carry-out policy and do not have trash cans inside. Facilities are encouraged to provide a trash can nearby. #### **Comfort + Amenities** Depending on the pod model, the Mamava app may offer adjustable lighting. --- ### **Virtual Lactation Consulting with SimpliFed** Need additional support? We’ve partnered with SimpliFed to provide virtual, judgment-free breastfeeding and baby-feeding support through the Mamava app—from pregnancy through weaning. Consultations are provided by a qualified team of International Board Certified Lactation Consultants (IBCLCs) and other healthcare professionals. #### **What to Expect** Your provider will listen to your goals, answer questions, offer personalized guidance, and help troubleshoot feeding challenges. When helpful, they may also observe feeding, latch, or positioning. Consultations are fully virtual, secure, and HIPAA-compliant, with video optional. Partners and other support people are welcome to join. Appointments typically last 30–60 minutes, and you may be able to continue care with the same provider for consistency. #### **Scheduling + Access** Schedule and manage appointments through the Mamava app. Appointments must be booked at least 24 hours in advance, with evening and weekend availability. You can access consultations from a smartphone, tablet, or computer with an internet connection, including while traveling. If you experience technical issues, try reconnecting to Wi-Fi or mobile data, or switch to audio-only. If needed, you can cancel or reschedule through your appointment in the app. You’ll receive a cancellation confirmation and won’t be charged. #### **Insurance + Payment** SimpliFed works with many health insurance plans and can help determine whether your plan provides coverage. After you complete SimpliFed’s Patient Intake Form, their team will confirm your coverage and email you within one business day. If your insurance doesn’t cover consultations, or you don’t have insurance, self-pay and health savings account (HSA) or flexible spending account (FSA) payment options are available. SimpliFed can also contact your insurer on your behalf to help you advocate for coverage. **Please note:** For urgent medical concerns, contact your healthcare provider. - [Product FAQs](https://help.avapods.com/product-faqs?hsLang=en#main-content) - [Pods](https://help.avapods.com/product-faqs?hsLang=en#pods) - [Pod User FAQs](https://help.avapods.com/product-faqs?hsLang=en#pod-user-faqs) - [Mobile App](https://help.avapods.com/product-faqs?hsLang=en#mobile-app) - [Delivery + Installation](https://help.avapods.com/delivery-installation?hsLang=en#main-content) - [Preparing for your Delivery](https://help.avapods.com/delivery-installation?hsLang=en#preparing-for-your-delivery) - [Delivery](https://help.avapods.com/delivery-installation?hsLang=en#delivery) - [Installation](https://help.avapods.com/delivery-installation?hsLang=en#installation) - [Post-Installation](https://help.avapods.com/delivery-installation?hsLang=en#post-installation) - [Pod Service + Maintenance](https://help.avapods.com/pod-service-maintenance?hsLang=en#main-content) - [Care and Keeping](https://help.avapods.com/pod-service-maintenance?hsLang=en#care-and-keeping) - [Damage](https://help.avapods.com/pod-service-maintenance?hsLang=en#damage) - [Moving the Pod](https://help.avapods.com/pod-service-maintenance?hsLang=en#moving-the-pod) - [Leveling + Door Alignment](https://help.avapods.com/pod-service-maintenance?hsLang=en#leveling-door-alignment) - [Locking](https://help.avapods.com/pod-service-maintenance?hsLang=en#locking) - [Electrical + Hardware](https://help.avapods.com/pod-service-maintenance?hsLang=en#electrical-hardware) [![AvaPods\_vert\_clr\_TM](https://help.avapods.com/hs-fs/hubfs/AvaPods_vert_clr_TM.png?width=120&height=68&name=AvaPods_vert_clr_TM.png "AvaPods_vert_clr_TM")](https://avapods.com) Help Center Copyright © 2026, Ava Pods